GOVERNANCE & DIRECTIVES

LEGAL REPOSITORY

Last Updated: May 10, 2026 • Pune, Maharashtra, India

TERMS & CONDITIONS

Welcome to Mayfair Harrow. These Terms & Conditions govern your use of our website and the purchase of products from our store. By accessing or using this website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please discontinue use of the website immediately.

Mayfair Harrow is a sole proprietorship operating from:

Pune, Maharashtra, India – 411045

For customer support or queries, contact: contact@mayfairharrow.com

By using this website, you confirm that:

  • You are legally capable of entering into binding contracts under applicable Indian laws.
  • You will provide accurate and complete information while placing orders.
  • You will not use this website for unlawful or fraudulent purposes.

Mayfair Harrow offers inspired and impression-based fragrances.

All products displayed on the website are subject to availability. We reserve the right to discontinue or modify any product without prior notice.

Product images are for illustrative purposes only. Actual packaging, bottle color, cap finish, labeling, and presentation may vary slightly.

Fragrance perception and performance are subjective and may vary from person to person based on:

  • Skin chemistry
  • Weather conditions
  • Storage conditions
  • Olfactory sensitivity
  • Application method

Longevity, projection, and scent similarity are not guaranteed and may differ between users. Customers are advised to refer to our FAQ and About pages for additional fragrance-related guidance and expectations before placing an order.

All prices listed on the website are in Indian Rupees (INR) and inclusive of taxes as applicable.

We reserve the right to change pricing at any time without prior notice. In the event of pricing errors, Mayfair Harrow reserves the right to cancel affected orders and issue refunds where applicable.

Accepted Payments: UPI, Debit/Credit Cards, Wallet Payments.

Cash on Delivery (COD) is not available.

All payments are securely processed through third-party payment gateways. Mayfair Harrow does not store complete card or banking details.

Order confirmation emails are generated automatically after successful payment. Receipt of an order confirmation does not guarantee acceptance of the order. We reserve the right to refuse or cancel orders at our discretion, including but not limited to:

  • Suspected fraudulent activity
  • Pricing or inventory errors
  • Unserviceable locations
  • Violation of these Terms

Coverage: We currently ship only within India.

Processing Time: 3–4 business days.

Delivery Time: Up to 7 business days depending on location and courier operations.

Cancellations: Orders may only be cancelled before dispatch. Approved cancellations will be refunded after deduction of a 5% payment processing fee to cover non-refundable gateway and platform transaction charges. Once an order has been shipped, cancellations will not be permitted.

All website content including logos, branding, product descriptions, graphics, images, website design, and text content are the intellectual property of Mayfair Harrow and may not be copied, reproduced, distributed, or used without prior written permission.

Governing Law: These Terms & Conditions shall be governed by the laws of India. In the event of disputes, parties shall first attempt resolution through arbitration. Subject to arbitration, courts located in Shivajinagar, Pune, Maharashtra shall have exclusive jurisdiction.

PRIVACY POLICY

This Privacy Policy describes how Mayfair Harrow (“Mayfair Harrow”, “we”, “our”, or “us”) collects, uses, stores, shares, and protects your personal information when you access our website or purchase products from us. By using our website, you consent to the practices described in this Privacy Policy.

A. Personal Information: Full name, Email address, Phone number, Billing & shipping address, Payment-related details, Order history, and Communication records.

B. Payment Information: Payments are processed securely through third-party gateways (such as Razorpay). Mayfair Harrow does not store complete debit/credit card, banking, or UPI credentials on our servers.

C. Technical & Device Information: IP address, Browser type, Device information, Operating system, and Session information.

We use collected information to:

  • Process and fulfill orders
  • Provide customer support and fragrance advisories
  • Send transactional emails and order updates
  • Prevent fraud and unauthorized transactions
  • Comply with legal obligations

We share information with trusted third-party service providers strictly for operational purposes (payment processors, shipping partners, website hosting). We do not sell your personal information to third parties.

We implement commercially reasonable security measures to protect personal information against unauthorized access, misuse, disclosure, alteration, or destruction.

In accordance with applicable Indian laws and digital platform regulations, the Grievance Officer details are provided below:

Grievance Officer – Mayfair Harrow

Email: escalations@mayfairharrow.com

Support Inquiries: contact@mayfairharrow.com

Location: Pune, Maharashtra, India – 411045

SHIPPING, RETURN & REFUND POLICY

This Shipping, Return & Refund Policy applies to all purchases made through Mayfair Harrow. By placing an order on our website, you agree to the terms outlined below.

Coverage: Mayfair Harrow currently ships exclusively within India. We do not offer international shipping at this time.

Processing Time: Orders are typically processed within 3–4 business days after payment confirmation.

Estimated Delivery Timeline: Up to 7 business days depending on customer location and courier serviceability.

Order Tracking: Tracking details will be shared via email once the order has been dispatched.

Due to the personal and artisanal nature of fine fragrance compositions, we do not accept general returns, change-of-mind requests, or exchanges once the parcel has been delivered.

Replacements or store credits are strictly evaluated and approved ONLY under the following exceptional circumstances:

  • Transit Damage: The outer bottle or flacon is visibly shattered, leaked, or damaged upon delivery.
  • Incorrect Item Received: The product delivered does not match your order confirmation receipt.
  • Defective Atomizer: The spray nozzle or pump mechanism is mechanically non-functional upon first use.

To qualify for a replacement under eligible claims:

  • You must report the issue within 48 hours of delivery by emailing contact@mayfairharrow.com along with:
    • Your Order Reference Number (e.g. MH-XXXXXX)
    • Clear, unedited photographs and an unboxing video clearly showing the outer shipping label and the damaged/defective product.

Claims submitted after 48 hours of delivery or without unboxing video proof will not be accepted under any circumstances.

The following are strictly non-returnable and non-refundable:

  • Products where the protective packaging or seal has been broken and used, except for valid atomizer defect claims.
  • Dislike of fragrance scent profile, projection, or perceived longevity (fragrance performance is subjective to skin chemistry).
  • Orders where incorrect delivery address, PIN code, or contact phone number was provided by the customer.
  • Packages refused or not accepted at the time of courier delivery attempt.

Where a return or refund claim is officially approved by our audit team:

  • Refunds will be processed to the original payment method within 5–7 business days from the date of approval.
  • For pre-dispatch order cancellations, the refund amount will be credited after deduction of the 5% payment gateway processing fee.